Shipping & FAQ

Roast Days & Order Deadlines

Roast days are Tuesdays and Thursdays, with orders being shipped out on Wednesdays and Fridays respectively. The order deadline for Tuesday roasts is Monday at 12 pm Eastern. The order deadline for Thursday roasts is Wednesday at 12 pm Eastern. Any orders received after the 12 pm cut-off times on Monday and Wednesday will be roasted and fulfilled on the next roast day.

Canada Wide Shipping

Orders of $60 and up qualify for free Canada-wide shipping with FedEx or Canada Post, depending on the specific delivery address. A tracking number will be provided to you by email when your order is fulfilled.

Local Delivery

Local orders are delivered by AlwaysOT. Local orders of $60 and up qualify for free delivery. For orders under $60, there is a flat $5 delivery fee. Local delivery is available in the following postal codes. You can also take a look at the coverage map below. You can track your local delivery by following the link provided when your order is fulfilled. Local orders are delivered between 4 pm-10:30 pm on Wednesdays and Fridays.

Local Pick-up

At checkout, you have the option of selecting local pick-up. You will know when your order is available when it is marked ready for pick-up on either Wednesday or Friday. If you attempt to pick up your order before it is marked as ready, we cannot guarantee that it will be available.

If you choose to pick your order up from a Boxcar Social location, then it will be marked as available for pick-up on the Friday afternoon after it is roasted.

Subscription Shipping

All Subtext subscribers qualify for free shipping on their monthly subscription boxes. Subscriptions ship out on the first Wednesday of the month. Subscriptions are shipped with FedEx, Canada Post, or AlwaysOT depending on your location. You will be charged for your subscription on the 25th of the month prior.

US & International Orders

At this time shipping prices can only be automatically calculated at checkout for orders within Canada. If you would like to place an order from outside of Canada, please email hello@subtext.coffee. If you run a business outside of Canada and are interested in serving Subtext coffee, please reach out to us at hello@subtext.coffee.

Returns & Refunds

Coffee is a perishable food product and as such, we do not accept returns of coffee or other food products. However, if a coffee bag arrives torn open let us know and we’ll work to replace it right away.

For non-coffee or food products such as merch, wares and equipment, if you are unsatisfied with your purchase please contact us at hello@subtext.coffee within 14 days of receipt of goods. We can accept returns of unopened products that are still in sellable condition. We will provide you with a return label and a refund will be issued once the item has arrived at Subtext, and its condition is approved.

Ground Coffee

All of our coffee is sold whole bean by default. We highly recommend grinding our coffee immediately prior to brewing in order to get the best experience possible. If you would like your coffee ground for filter brewing, please let us know how you will be brewing it in the order notes so we can grind accordingly. That being said, all grinders, brewers and water setups are different. We cannot guarantee that our grind will give you the best experience at home. In fact, as your coffee ages, the optional grind size continues to change. As such, we will not replace or refund pre-ground coffee.

We do not pre-grind for espresso as there are too many variables specific to every coffee and roast batch on top of the particularities of one’s own home espresso setup.